The basics

Frequently Asked Questions

What Are Your Candles Made From?

We only use 100% natural soy wax, and the finest natural essential oils for our Moodlight candles. Our candle wicks are made from wood instead of twine, for a longer, more even burn.

Should I trim my wooden wick?

For best results, we recommend trimming your Moodlight wick before each use. You can do this with a pair of scissors, and you simply need to remove as little of the wick as possible to make it even and straight.

Feel free to contact us if you are unsure about how to trim your wick and we'll be happy to explain in more detail.

Is it normal for the wax to separate after cooling?

Due to Soy wax being a completely natural product, some separation after cooling is normal. Any separation of the wax will not affect the integrity of your Moodlight Candle.

How will you deliver my Moodlight?

We only use reputable local couriers to deliver Moodlights straight to your door. Every delivery is trackable, and we send the tracking number to you once your delivery is booked out with out couriers.

How long does delivery take?

Our couriers do deliver anywhere in South Africa in 2-3 days. On rare occasions, delivery may take slightly longer than this.

If your delivery has taken longer than 4 days, please reach out to us.

Learn more about caring for your Moodlight

Moodlight Maintenance

How long should I burn my Moodlight for the first time?

We suggest burning your Moodlight for at leat 2 hours on the first burn, to allow the wax at the edge of the glass jar to melt too.

Candle Safety

Moodlights are open flames, so we recommend positioning your Moodlight away from loose clothing, curtains or flammable items.

Always keep your Moodlights away from children and pets.

Refilling my Moodlight

We offer a refilling service! Simply bring your empty Moodlight glass container back to us and we will give you a discount on a brand new Moodlight to take home with you.

We recycle our Moodlight containers so there is less waste to landfills. Good for the Plant, better for you you!